Upgrade: eight months after writing this, the service presented more and more failures, due to the overselling of TotalPlay and low investment in infrastructure and maintenance. The cantaleta of “there are temporary problems, you hold on or hold on” in their tech support it was so common, What did they put on the recording itself! (probably still there).
Long story short, I tried to unsubscribe, and they came out with what they were going to charge me 500 pesos for each month missing from my contract, although they are prohibited by law; but this was “installation costs”. Dog. I decided to wait for the year to come, even with the problems. I started calling a week before to cancel the service, and coincidentally they dropped the system every time I spoke, until the cutoff date, when I was finally discharged. But the next month, when I was already very happy using the Axtel service (and yet), they charged me as if nothing had happened.
Speaking once more to the aforementioned support, when I never expected to do it again, they came out with me that I had not warned in time, and I had to turn to PROFECO to not allow them this latest abuse. Fortunately the service Concilianet (a “virtual conciliation room”, that is, a chat chafita), although a little confusing, did his job, and those of Total Play doubled their hands after making a hot dog because they they had taken ten days to collect their device.
Moral: good company, be they individuals or corporations, they show themselves in bad times. Do not trust because things go well in good times. 😉
(and you have to get rid of your things as soon as possible)
After a week with Telmex service down (and many months with a replacement modem that restarted shot by trip), the glass was filled, and we switch to Total Play.
They couldn't be more efficient for hiring and installation. Some say that for support they do have a lot of opportunity to improve, but in the couple of months since the change we have had no need to check.
To keep the phone number, just follow the instructions in the portability format and wait a week, without being able to cancel the Telmex line until then. Once transferred, we forgot about Telmex… until they sent a receipt for $600 for not returning the fucking (what is) modem. So we decided to kindly return them to you. They accepted it without shouting too much.
The connection is made with an ONT (Optical Network Terminal) Huaweii EchoLife HG8245 (hardware version 130C4600, software V1R006C00S127) of very poor options, in addition to having a backdoor account that is impossible to remove or change: admin / *6P0N4dm1nP4SS *. It is recommended to disable web and telnet access through the WAN port (en Security > ONT Access Control Configuration > Enable the WAN-side PC to access the ONT through HTTP / Telnet).
| Only one port for LAN… the others are for teles. |
Even so, if someone breaks into your network there is no way to prevent them from accessing your router (where can make your triple play a triple tragedy…), so it should be protected using Protected Wi-Fi Access (WPA2), and change password regularly (seguuuuuro).
The user account that the technicians give you is root / admin, but it cannot modify some options, like QoS (she is still very chafa), unlike the secret account. The telnet password is independent, and there seems to be no way to change it in the command interpreter (that looks like a shell script written by trained manatees):
Welcome Visiting Huawei Home Gateway
Copyright by Huawei Technologies Co., Ltd.
Login:root
Password:admin
WAP;passwd
ERROR::Command is not existed
(not existed X-P)
The TV receiver is an STB / netbox Netgem N7700 without a major joke (Apart from the secret super power menu setting!-press 1 3 7 9 in the Start menu > Help), but unlike the Sony Bravia TV to which it is connected, provides its single USB port with enough amps to power an external drive, and supports .srt subtitles (when he feels like it), making it possible to watch movies by USB as God intended.
| A USB that does its job. Amazing! |
The remote control is small and suitable, and can be programmed to replace the Sony septum (or other brands) following the instructions in your manual (whose existence Total Play technicians are unaware of).
The actual Internet bandwidth is close enough to advertised, although the latency leaves to be desired, and without decent QoS on the router, the latency of all connections shoots up just by watching a video online (forget about online gaming if your sister uses Yutub as her jukebox). Iusacell masks your IP (do NAT), so you don't have public IP on internet. In theory they can redirect ports if you request it by phone, but i haven't tried it (“It is, yes, gives me to carry a port 23, a 80 and the 31337 please”).
On TV, Well, it's TV. Pure garbage (Except Cosmos!). The interface is two three (but it's a thousand times better than Cablevision's). Anytime allows you to see programming for the previous seven days from most channels, with a minimalist video player worthy of a Macintosh, but at least you can see the trash you want (from the previous week) anytime, and go fast the commercials (Although even at 16x you still pay to see fucking commercials).
conclusion: not bad. More of everything for less than the Cablevision combo + very poor Infinitum. But TV is optional; a media center (with an ultra-efficient Athlon 5350–!instructions coming soon!) it is still indispensable. But I would like to try Axtel…